Best Top 10 CRM Software in Dubai

By | February 1, 2023

As the technology has been updating, all types of businesses in the UAE are implementing CRM software. No matter whether the business is small or large. CRM has become the mandatory tool for every business for maintaining a healthy and productive customer relationship in the best way to ensure a bright future for the business.

Top 10 CRM Software in UAE for Small Business 2022

Here are the Best CRM Software for 2022

There are many CRM Software available in UAE. But the challenge lies in picking the right CRM Software for managing their customer relations.

  1. Elate CRM
Elate CRM Software for Small Business in Dubai, UAE

ELATE CRM is the best CRM Software for small businesses. It is curated for small and growing businesses, is stress-free to set up, and has a simple layout with easy adaptability. Elate CRM software for small businesses offers many functionalities to step up your sales game. With ELATE CRM, you can exhibit a range of KPIs, charts, reports, and leader panels for better perception and trend analysis. It is tailored to access up-to-date customer data from anyplace and anytime within the business. It makes it easy to track communications over the telephone, email, or chat. It conveys relevant and engaging email marketing campaigns by automating sales tasks

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  • ZOHO
Zoho CRM

Zoho is a cloud-based software suite built for the hassle-free and easy running of small businesses. The customization provided by Zoho is very easy to manage and can be modified according to the specific need of a business. This software offers the best features like Multichannel content management and AI Voice Assistant for creating dashboards and forecasting business trends. It has easy integration to various third-party marketing tools. Zoho offers a varied range of pricing based on the type of business.

HubSpot CRM

Hubspot is one the best cost-effective CRM solutions for small businesses. It is easy to use and offers a wide range of CRM tools to manage the customer journey. Hubspot had a user-friendly interface where businesses can see their entire sales pipeline right on their dashboard and also customize their dashboards to view all of their contacts, sales activity, and performance metrics of users or teams. Hubspot has been integrated with more than 300 apps and also with popular tools like Salesforce, Shopify, and Microsoft Dynamics. Hubspot offers forever free plans with limited features and can be upgraded to a paid plan for more powerful features.


Pipedrive is the best ease-to-use CRM Software for small businesses. Pipedrive is best known for its features like automated online transactions, customer prospecting, sales management, and Gmail power users. Its ability to completely customize the data fields and workflow gives tailor-made solutions to multiple problems faced in customer management. Pipedrive has different kinds of pricing modules suitable for all types of business growth plans. It has easy integration with Google apps, Trello, Zapper, and many more.


Freshsales is an easy-to-use CRM Software providing a sales-oriented approach with all features focusing on maximizing leads to conversations. The software uses AI-powered lead scoring to prioritize the leads that are more likely to convert. Businesses can set up their own custom workflow automation, get actionable insights into conversations, track events, and use the 360-degree customer view to see all the most important information from a single screen.

  • DRIP
DRIP CRM Software

Drip is one the leading e-commerce CRM Software, termed to be the best revenue engine for small businesses. Drip offers easy list segmentation, conversion tracking, content customization, purchase intent marketing. The software is designed to increase the bottom line of the business and help to generate leads and turn them into lifetime customers. The software comes with some of the best pricing packages according to the business type. Drip allows easy integration with third-party services and there are even workflows for social media lead generation.


Salesforce is one of the best CRM software available in the market for small businesses. Salesforce includes many advanced features and solutions for all the possible business needs like sales, marketing, commerce, customer service, and engagement, etc.  All these features can be used to create custom dashboards, reports, automatic email tracking, and meetings.  Businesses can use their intelligent marketing platform to drive more sales through emails and social media.


Constant Contact is one of the most widely used email marketing service tools and also an easy-to-use CRM software.  It has a very simple and easy-to-use dashboard where businesses can create emails, marketing automation, sales funnels and etc. Because of its simplicity and easy integration with eCommerce platforms, it’s very suitable for small businesses where they can store their contacts, manage customer information and add Third-party integrations from Constant Contact’s huge marketplace.


Coral CRM is another amazing CRM software UAE that has been widely used in recent years. The software is entirely customizable conferring to the requirement of clients. It provides the most powerful tools to accelerate the efficiency of sales and delivers the best customer experience. It provides custom-made solutions that suit all industries. The software is configured using AI, Machine Learning, BPM, BI, etc. which will help in providing actionable business forecasts and insights. This software comes with unique features like automated alerts and notifications, social media and lead sourcing, customized dashboard controls, and sales support.


Metadata is one of the most popular CRM software for real estate businesses. The software is built on a cloud-based technology that help’s in maintaining a good and sustainable relationship with the customers. Metadata is one of the cost-effective solutions which is helpful for all kinds of businesses when compared to other CRM Software in the UAE. Metadata specializes in property management CRM which is best suited for critical tasks in Real Estate businesses such as Documents, Payment Collection, Agreements/Renewal management, Property listing management and etc.  In the UAE, customers such as Sobha Hartland, Union Properties, Al Manal Development, etc. have all implemented Metadata CRM to improve their businesses.

Peniel Technology is an IT trading company catering Software like Tally ERP9 (New Tally Prime), CRM, HRMS, ERP, QuickBooks UAE, Real Estate Software, POS Software and many more all over the Middle East. We also tailor and implement software to make sure that clients get the full benefits of their enterprise software projects. Our team holds exceptionally trained people, which includes industry experts who are passionate to deliver the finest solution to the customers.

Note: We are not Ranking Above CRM’s we have just discussed Features of same.