Digital Delivery Policy

Last Updated: 18 February 2026

Peniel Technology LLC (“we”, “our”, “us”) provides digital software products and licenses through our website https://www.penieltech.com/. This Digital Delivery Policy explains how digital products are delivered after purchase.

1. Nature of Digital Products

We sell genuine software licenses and digital products, including but not limited to ERP and accounting software licenses.

All digital products are delivered electronically. No physical shipment is required unless explicitly stated.

2. Delivery Method

Upon successful payment confirmation:

• License keys, activation codes, or download instructions will be delivered to the customer’s registered email address.
• Delivery may also include access credentials or activation guidance where applicable.
• Customers are responsible for providing a valid and correct email address during checkout.

3. Delivery Timeline

• Standard digital delivery is processed within 24–48 business hours after payment confirmation.
• In certain cases (such as vendor-side license generation or verification requirements), delivery may take slightly longer. Customers will be informed accordingly.

Business hours: Monday – Friday (excluding public holidays).

4. Order Confirmation

After placing an order, customers will receive:

1. An order confirmation email.
2. A payment confirmation (if applicable).
3. A separate email containing license details or activation instructions.

If you do not receive your digital product within the stated timeframe, please contact us immediately.

5. Failed or Delayed Delivery

Delivery issues may occur due to:

• Incorrect email address provided by the customer
• Spam or junk folder filtering
• Technical email delivery issues

Customers must contact our support team, and we will re-send the product details after verification.

6. Digital Product Usage

All software licenses are subject to the original software publisher’s licensing terms. Customers agree to comply with the respective software vendor’s End User License Agreement (EULA).

7. Contact Information

Peniel Technology LLC

Phone: +971 4 239 8571

Email: [email protected]