Best CRM Software in Dubai - 2024

Are you looking for the best CRM software in Dubai? Our CRM solutions have satisfied over 1000 customers in the region, making us a top-rated choice. Discover our features and pricing to see why we stand out among the competition as the best CRM software in Dubai.

  • Lead/Pipeline Management
  • Customization
  • Tracks prospects, clients & deals
  • Integrated with Tally Prime & QuickBooks


Best Sales Management CRM

Easily organize and track your sales process with the best Sales Management CRM. Take control of your business and increase efficiency with our platform!

Cityman Group
Excellent customer service,we are happy, Thanks for Providing the best solution.
April 19, 2022
Precise Techno Tooling
We recently purchased Sales CRM from Peniel Technology, Experienced Technical people, Definitely we will recommend them. Thank you Peniel team members.
Aug 10, 2021
Esan Radhakrishnan
Excellent team, handles customer promptly will never key them down.
Oct 6, 2019
  • Easy

    1. Usability

    CRM is the customer relationship management software in UAE you can keep track of your clients and offer ongoing support as needed.

  • Highly

    2. Scalable

    It is the best CRM software for both small and large organizations, and it will assist you in establishing a loyal clientele and boosting your revenue.

  • Advanced

    Reporting and Analytics

    This software uses the information you give it to create real-time insight that can be used.

  • Possible

    4. Integration

    The highly integrable software Elate CRM may be quickly and simply connected with any other tool like Tally Prime & QuickBooks.

An essential CRM tool to get more customers

A CRM (customer relationship management) tool is an essential part of any business, providing a simple way to track customer interactions and manage relationships with customers. It can help you identify new opportunities, build lasting relationships, increase customer loyalty and, above all, get more customers.


CRM Features

CRM (Customer Relationship Management) software is a tool that helps companies manage their interactions with customers and potential customers. In UAE, CRM software is widely used by businesses to improve customer relationships, increase sales, and streamline operations. Here are some common features of CRM software in UAE:

  • Contact Management

  • Lead Management

  • Sales Forecasting

  • Sales Analytics

  • Sales Automation

  • Integration

  • Mobile Access


CRM Advantages

Sales CRM software is a tool specifically designed to manage and improve the sales process. Some advantages of using Sales CRM software include:

Do More with Elate Sales CRM Solution.

  • Increased Productivity

  • Improved Sales Forecasting

  • Better Collaboration

  • Enhanced Customer Relationships

  • Increased Revenue

  • Better Data Management

  • Automate Tasks

  • Custom Dashboard Controls



CRM (Customer Relationship Management) customization refers to the process of tailoring a CRM system to meet the specific needs of a business. Customization allows businesses to configure the CRM software to their specific workflows, data requirements, and business rules. Here are some advantages of CRM customization:

  • Increased Efficiency

  • Better Data Management

  • Improved User Adoption

  • Competitive Advantage

  • Scalability

  • Custom Dashboard

Finding the Best CRM Software for Businesses in Dubai

Are you looking for the best CRM software in Dubai? Dubai has no shortage of great CRM solutions that can help your business manage its customer relationships more effectively. We've compiled the features and benefits of the top-rated software, simplifying the decision-making process for you.

crm software in uae

Does your small business need a CRM?

Businesses in the UAE employ CRM software to keep track of their clients' relationships with the company, as well as look into reports that show why sales have either increased or gone down. With this knowledge, firms in the Middle East region can make informed decisions about their future progress. One distinguished CRM software provider company located in Dubai, UAE, Bahrain, Abu Dhabi, and other MIDDLE EAST countries is a leading innovator in such technology.

crm uae

Advanced CRM Module's included in One Package.

The CRM Interface shows all vital statistics and graphs comprehensible at a single glance which will help your sales representatives and receptionist to perform their duties faster and meet the sales targets given to them.

This CRM Dubai software will ensure that you can keep an organized record of all your customers and potential customers while reminding you to communicate with them via e-mails, calls, text messages and social media.

This guarantees that you have a good customer relation, which in return will elevate your brand name and value. You can use Best CRM software for small businesses as well as a large scale business and it will help you build a satisfied customer base and help you take your profits to the next level.

We are a CRM Software dealer, providing CRM Solution Dubai, CRM Solution UAE, along with other management software solutions. As a CRM solution provider company in Dubai, UAE, we provide additional support and services with annual maintenance checks for our customers.

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Customer Service Smartsheet

The Customer Relationship Management (CRM) Dashboard will give you a concise view of all the important statistics and numbers of the sales, targets to be achieved and the performance of all the sales executives of your enterprise. The graphs and the diagrams that are generated on the dashboard screen will give you a detailed report of your potential customers, clients, and their orders and purchases.

Dashboard contains

  • Overview widgets
  • Automated Calendar for tracking sales and clients
  • Sales Graphs
  • Leads Widgets
  • Follow-Ups Reminder and tracking.
CRM Dubai

Leads Management Software

All the leads generated by the sales executives need to be updated in this section. With this, you can keep track of all the potential customers and their relevant information. This section will help you fill in details of the interesting products, the price that they want the product for, the customizations that they need in the product.

Assign the leads to the respective support team members or the sales executives for further follow-ups and negotiations.

New Leads that are generated by the sales and marketing teams can be escalated to opportunities based on their interest in your product or service. You can also get a report on how many leads are made by each executive and analyze their performance. This software is ideal as CRM software for small businesses as well as medium-scale businesses.

CRM Abu Dhabi

Experience Elate's powerful and affordable CRM software.

Top CRM software company Dubai, UAE

Opportunity Management in CRM

You can qualify the leads that are generated by the marketing team and promote them to the opportunity stage. In this stage, you can filter out the potential customers and the deals that they want. The Sales team can thus deal directly with the customers and send the quotations about the products to them.

With the help of automation in the workflow of the sales team, you can never lose track of any customer and clients that need your service or product. Assigning a person to each opportunity will help you get more customers and serve them well. Being a CRM solution provider company in Dubai UAE, we have designed this CRM software Dubai to meet all your Customer management requirements, especially in the Middle Eastern countries.

You can escalate this opportunity to a business proposal and also keep a record of all the follow-ups that need to be done.

best crm software in uae

Do More with PROPOSAL

Get Auto-Generated Invoices and business proposals in professional-looking templates ready to be sent to the customers. You can also have a quick view on different bargains and prices that are stated to different customers.

Here, users can add the payment terms, validity, delivery terms and other conditions for the sale. Users can also set the currency and the VAT values for the transaction.

With the help of our quotation and invoice generator, you can get a ready-made pdf file that can be sent to the customer directly and hence ease the burden of making a separate invoice for each customer.

We can make the invoice and report templates that can be tailored to your company needs with the company logo, colors, and trademark signatures.

best crm for small business

CRM With Follow up Automation

The main function of the CRM UAE is to automate and maintain the flow of the sales process. To remind the sales executives to give regular follow-ups to the customers to whom you have given the quotation, the CRM UAE will remind you periodically or on the configured date after the quotation is sent to get the ball rolling.

Follow-Ups may consist of calls, emails, or meetings that will help you build a stranger relation with the customers. Automating these repetitive tasks allows your workforces to devote their time and focus to more complex tasks.

  • Users can manage follow-up’s for a particular proposal
  • Users can assign follow-up or activities to employees and they will be notified by mail.
  • Users can close particular follow-up on task completion or closure.
customer relationship management software Dubai, UAE

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Best Online CRM Software Dubai, UAE

Essential CRM Reports for Driving Sales

According to the User Role and the accessibility given by the Admin, the Marketing coordinator and managers can view the reports and performance of each sales executive and evaluate how they were capable to handle and convert each leads to an opportunity that leads to a final sale. You can get a quick overview of all customers and the products that they have purchased from you.

Get a quick review of all the product sale patterns throughout the year. Also, manage your expenses and income generated by the marketing team to enhance your profits and efficiency in the market. With the help of CRM Software in Dubai, you can have an edge over your competitors by providing better customer service to your customers and clients.

Get reports on:

  • Inquiry Report
  • Performance of each salesman
  • User Activities
  • Closed Details
  • Login Hours of each user. (Only Admin can view this)
customer relationship management software Dubai, UAE

Master Management in Elate CRM

This feature can be accessible only by the admin and the manager. With this, you can configure all the products that you sell, the number of employees that are working for you, create salesmen login ids along with their credentials.

Masters give you access to all the core modules and features of the CRM Abu Dhabi and help you configure the details of your company. As ELATE CRM is a cloud application you can access it from all places and get quick information about your business when needed. Get information on all the expenses that are done in the organization and manage the production or services accordingly.

CRM Software in Ajman


  • Only the admin user will have the privilege to close one inquiry
  • User security control
  • Admin user will have the privilege to check login report
  • Admin users will have the right to take backup

Elate CRM is an award-winning CRM software in UAE. Generate more leads and close sales faster. A 100% cloud-based CRM in Dubai, Abu Dhabi, Sharjah- Request a Free Trial.

Elate CRM - Cloud CRM Software in Dubai, Ajman, UAE for businesses. Best CRM Software in UAE. Top CRM Software in Dubai, Ajman, UAE with sales automation. We Stand as Dubai's Leading CRM Provider: Leading the Pack Among CRM Companies in the Dubai.

M Software in Ajman

TallyPrime Integration with Elate Sales CRM

Elate Sales CRM Software integrates with Tally Prime and offers an intuitive interface that facilitates swift access and thorough evaluation of extensive customer data. It streamlines workflows and calls scripting, guiding staff toward optimal solutions for customer inquiries and sales advancement. The integration facilitates account management, lead importation, equitable distribution, and automated follow-up reminders.

Combining customer relationship management with accounting and inventory functions streamlines the entire sales order process. Once a lead progresses to a sales order, the integration allows for seamless data transfer to TallyPrime, automating the creation of invoices and updating inventory levels. This integration enhances accuracy, minimizes manual data entry, and accelerates order fulfillment. Ultimately it leads to improved customer satisfaction and more effective sales management.

TallyPrime Integration with Elate Sales CRM

QuickBooks Integration with Elate Sales CRM

The integration of CRM and QuickBooks Online offers accounting functionalities to manage your entire sales journey. The CRM system facilitates lead tracking, communication, and nurturing, ensuring a smooth transition from lead to sales order. Once a lead converts, the integration allows for automatic data synchronization to QuickBooks Online, enabling efficient creation of invoices, accurate financial records, and real-time updates of sales transactions.

Detailed opportunity tracking, competitor insights, and customizable sales stages based on products or services are supported. Additionally, leverage Product and Customer segmentation for revenue projections and strategic targeting of high-yield accounts. This integration enhances data accuracy, reduces manual data entry, and improves overall sales order efficiency, contributing to a more streamlined and effective sales process.

QuickBooks Integration with Elate Sales CRM

Take your sales right through the roof with the Elate CRM.

CRM Software Solution & Providers in Dubai UAE

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CRM Software Provider in Dubai, UAE

Security roles and privileges

For added security, you can restrict your employees’ access based on their role in the organization. Control what different users see within your CRM to prevent data leaks and security breaches. This allows you to manage your employees’ activity based on level and keeps your customers’ data safe.

Elate CRM Software Trended as the Best CRM Software for small businesses in Dubai for 2019. and Still, it is the Best CRM Software in UAE for 2020, 2021 and 2022.

Optimize your business with flexible CRM solutions. ElateCRM is a cloud-based software that gives you the tools to boost your sales, marketing, and support. CRM Solutions - Business Management Software Dubai offers cutting-edge, simple, affordable and reliable Customer Relationship Management (CRM) Software. Our CRM solution enables the business to build personalized experiences for each and every customer. It will help businesses to create deep relationships.

Better Employee Management through CRM

With the help of this Add-On, you can track all expenditures done by your employees and record their working time

Employee Expense Management

With the help of this feature, you can keep a record of all the additional expenses done on every employee individually starting from travel expenses, lodging expenses, miscellaneous allowances that should be given to them for official purposes. The software will generate a report on your request on all the past expenses done by the employee throughout the entire year.

Employee and Client Tracking CRM System

Get reports on each employee individually on their performance, their login activities, whether they are profitable to the organization or not, have they met their targets, have they met customers that have been assigned to them and the number of leads they have generated each day. Get a day-by-day report of each employee and the work they have done regarding the customer follow-ups that they have done and fruitful work they have done.

crm software companies in dubai,UAE

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CRM Software Provider in Dubai, UAE

We are the trustworthy suppliers of all sorts of accounting softwares in UAE, Oman, Bahrain, and all over Middle East. Our main objective is to organize, strategize and implement solutions to your business with Tally Prime ERP 9, Intuit QuickBooks UAE, Sage 50 US, Sage 50 UK, Sage 100, Sage 300, Elate CRM, Elate HRMS, and Elate POS, ERPNext, Property Management Software etc. We are the exclusive distributor of Elate HRMS in UAE, Oman, and Bahrain.

Elate CRM Software Free Trial

We are providing Free Trial for Elate CRM. Our Company is based in Dubai, Abu Dhabi, Middle East, UAE

Elate CRM Software Support

Our Experts will provide highly Efficient Support to all your queries regarding Elate CRM.

Elate CRM Software Installation

We are providing Elate CRM Installation to all our customers in Dubai, Abu Dhabi, Sharjah, Al Ain, Fujairah, Ajman UAE.

CRM Software Elate CRM Software Training

Our accounting experts will Provide Training on Elate CRM. You can easily understand and can use our product CRM Solution Dubai.

Elate CRM Software Annual Maintenance

Peniel Technology provides Annual Maintenance for Elate CRM. These services will be provided to all our customers in Dubai and the Middle East.

Elate CRM Online & Onsite Support

We are providing highly efficient online & Onsite Support to Elate CRM. Customers all over in the Middle East can access our support at any time.


Know more about CRM
Customer Relationship Management system is a software that helps you to maintain better relations with your customers and clients, thus enabling you to grow your customer base even faster and also manage your sales executives in an organized manner.
CRM should be able to maximize the sales of the company and increase good co-ordination between the sales executives and support team to ensure that the clients receive the best service and prompt response.
Once you begin to use the CRM, you will have the power to define the sales workflow for the sales executives and organize them to maximize the deal closure rate. You will find it easy to convert your leads to customers and at the same time ensure that your current customer base is happy with your services.
  • Ask for a free trial to see if the CRM suits your business model.
  • Check out its customization options along with other Addins.
  • Decide on the Online or Offline version
  • User Experience and Ease of Usage.
  • Sales Executive friendly.
  • Mobile Version and Desktop version available.
  • Data security and user accessibility feature.
  • Better Leads to customer Conversion
  • Customer Segmentation
  • Shorter and faster Sales cycle
  • Customer Communication
  • Team Collaboration
  • Customer data and information protection
  • Task Management.
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